Customer Service Representative - Branch (Bali Region)

Join BFI Finance Indonesia, a leading financial services company in Indonesia, as a Customer Service Representative in our Bali branches (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). This is an excellent opportunity for a detail-oriented and customer-focused professional to make a meaningful impact on our clients' financial journeys. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless experience. Our Bali branches are vibrant and dynamic, offering a unique work environment in one of Indonesia's most beautiful destinations.

At BFI Finance Indonesia, we pride ourselves on our commitment to customer satisfaction and innovation. As a Customer Service Representative, you'll use our state-of-the-art CRM system, Salesforce, to manage customer interactions efficiently. You'll work closely with our loan officers and customer success teams to ensure our customers receive the best possible service. This role is perfect for someone looking to build a career in finance while enjoying the beauty and culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about our financial products and services.
• Resolve customer complaints and issues promptly and professionally.
• Assist customers with loan applications, including document verification and submission.
• Use Salesforce CRM to manage customer interactions and track service requests.
• Maintain high levels of customer satisfaction by following up on customer feedback and addressing concerns.
• Collaborate with the branch manager and other teams to ensure smooth operations and customer service.
• Stay updated on industry trends and regulatory changes to provide informed advice to customers.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the financial services industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce CRM is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Valid ID card and ability to work in Bali.

🛠️ Keahlian

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